At Vellara, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our website [www.vellara.in] or any other platform we operate.

By using our website or services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our services:

a. Personal Information

  • Name

  • Contact number

  • Email address

  • Shipping and billing address

  • Payment details (handled via secure third-party gateways)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Pages visited and usage patterns

  • Device information

c. Cookies and Similar Technologies

We use cookies to:

  • Maintain session data

  • Store your preferences

  • Analyze website traffic

  • Personalize your experience

You may disable cookies through your browser settings, though some features may not function properly.

2. Purpose of Collecting Information

We collect your information to:

  • Process orders and provide customer support

  • Send order confirmations, delivery updates, and service-related notifications

  • Improve website performance and user experience

  • Send promotional offers (with your consent)

  • Prevent fraud and ensure security

  • Comply with applicable legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with:

  • Trusted service providers (e.g., delivery partners, payment gateways) solely for operational purposes

  • Legal authorities, if required to comply with applicable law or court orders

  • Internal affiliates, if applicable, for operational continuity

All third-party partners are bound by data protection obligations consistent with this policy.

4. Data Security

We adopt reasonable security practices and procedures, including encryption, firewall, and secure socket layer (SSL) protocols, to protect your information.

While we strive to protect your personal data, no method of transmission over the internet is completely secure.

5. Your Rights

As per Indian law, you have the right to:

  • Review and correct your personal information

  • Withdraw consent for data processing

  • Request deletion of your account and data (subject to transactional/legal requirements)

To exercise these rights, please contact us at [support@vellara.in].

6. Data Retention

We retain your personal data only for as long as is necessary:

  • To fulfill the purpose for which it was collected

  • To comply with legal, regulatory, and tax requirements

  • To resolve disputes and enforce agreements

7. Children’s Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors.

8. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on this page with the updated “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:
📧 Email: support@vellara.in