We offer Return within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return

Refund Policy

In case of any refunds approved by company, it will take 7 days for the refund to be credited  to your original payment method

Premium Order Protection (Orders Above ₹2,499)

Due to the fragile and premium nature of our products, we’re happy to offer a replacement in the following cases:

  • Damaged on Arrival: The product arrives broken, cracked, or chipped.

  • Defective Product: The item has a manufacturing defect that affects its function or appearance.

  • Wrong Item Delivered: The product you received is not what you ordered.

📸 To qualify for a replacement, please share a clear unboxing video and photos within 48 hours of receiving your order.

❌ What’s Not Covered

  • Change-of-mind returns or buyer’s remorse

  • Preference-related returns (e.g., color, size, or style)

  • Items returned without original packaging

  • Damage caused after delivery

  • Requests made beyond the 48-hour reporting window

🔁 How Replacements Work

If your request is approved:

  • A replacement of the same item will be shipped at no additional cost.

  • If the item is out of stock, you’ll receive a refund or store credit for future use.



Return & Replacement Policy - For Rs. 0 to Rs. 2499

At Vellara, we take great pride in crafting and carefully packaging our delicate products. However, if something’s not quite right, we’re here to help.

🔁 Received the Wrong or Damaged Item?

No worries — we’ve got your back!

If your order arrives damaged, incomplete, or incorrect, we’ll arrange a replacement right away. To be eligible, please follow the steps below.

✅ Eligibility Criteria

To request a return or replacement, your order must meet the following conditions:

  • Wrong Product Received: The product delivered doesn’t match your order.

  • Damaged on Arrival: The item is visibly broken, chipped, or cracked.

  • Missing Items: Part of your order is missing from the package.

📸 Important:
 Please share a clear unboxing video within 48 hours of delivery as proof. This helps us process your request quickly and fairly.

🕒 All requests must be made within 2 days of receiving your order.

Replace product will be deliverd with in 7 days

 

💭 Changed Your Mind?

No problem — we understand!

If you’d like to return an item for personal reasons (not related to damage or errors), we’re happy to offer a refund after a quick quality check on the returned product.

Please note, return shipping charges will apply to help cover reverse logistics and inspection costs:

  • Orders Rs. 0 – Rs. 899: Rs. 150

  • Orders Rs. 900 – Rs. 2,499: Rs. 350


Important: Original packaging (box, foam, and wrapping) must be intact for the return to be accepted.

🚫 Items Not Eligible for Return

While we strive to provide a flexible return policy, certain items are not eligible for return due to their nature or condition at the time of return:

  • Extremely fragile items that are at high risk of damage during reverse transit.

  • Products that show signs of use, wear, or damage after delivery.

  • Custom-made, personalized, or clearance items.

  • Items returned without original packaging (including foam inserts, boxes, and protective wrapping).

  • Products damaged due to mishandling after delivery.

  • Items marked as final sale or limited edition.

  • Any damage or issue reported beyond 48 hours from delivery.

We appreciate your understanding as these conditions help us maintain product quality and fair logistics practices.